Fallout 76 can’t catch a break. If it isn’t the glitchy gameplay, the lack of content, the unhappy gamers, and people threatening to sue them…it’s the false advertising that Bethesda did in regards to their Power Armor Edition that gets them in trouble. Basically, Bethesda promised people that they’d get a heavy duty canvas bag to house their Brotherhood of Steel helmet from the Power Armor Edition. But, instead, they got a nylon bag, a really bad one. Bethesda decided to try and do a payout via in-game currency. But now that’s backfired.
For in the process of getting the refund, or doing the buyout, people started to be able to see the personal information of other accounts from people doing the same thing. They could even (if they were so bold) close or open other tickets as if they were the admins themselves.
This is a very big problem, and Bethesda has made a statement on the matter.
“We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window. Upon discovery, we immediately took down the website to fix the error.
We are still investigating this incident and will provide additional updates as we learn more. During the incident, it appears that the user name, name, contact information, and proof of purchase information provided by a limited number of customers on their support ticket requests may have been viewable by other customers accessing the customer support website for a limited time, but no full credit card numbers or passwords were disclosed. We plan to notify customers who may have been impacted.
While the Power Armor Edition deception was questionable on many levels, this is another matter entirely. This is a breach of trust, and could get Bethesda sued. And it’ll make players even more angry at Fallout 76.
